Alectra utilities

Starting April 2026, water bills for Hamilton residents and businesses will come directly from the City of Hamilton through a new system called Hamilton Utilities Billing (HUB). There are no changes to water service, quality or rates. Residents and businesses can expect a seamless transition with no disruption to billing or service.

What you need to know: 

• Water, wastewater and stormwater services: Your water bills will come directly from the City’s Hamilton Utilities Billing (HUB) service. 
• Electricity services: Alectra customers will continue to receive electricity bills directly from Alectra Utilities.
• New water account number: Your first HUB water bill will include a new account number, which you can use for all future payments.
• New web portal: Once you have your new water account number, sign up at My.Hamilton.ca, the City’s new online service hub, to manage your water billing account online.
• Outstanding charges: Any outstanding water, wastewater and stormwater charges from your last bill are to be paid to Alectra Utilities within 90 days. Any remaining balances after 90 days will be added to the City of Hamilton tax roll. 
• Pre-authorized payment customers: 
  • Electricity services: Your pre-authorized payment agreement with Alectra Utilities for electricity will continue without change. No action is required.
  • Water, wastewater and stormwater services: Customers currently enrolled in pre authorized payments with Alectra will need to re-enrol for pre-authorized debits at Hamilton.ca/HUB.
• Historical water bills: You can view and download up to two years of historical water bills issued before April 2026 by Alectra Utilities in the My Alectra online customer portal. 

Our teams at Alectra Utilities and the City of Hamilton are dedicated to supporting you throughout this transition and ensuring you have a smooth experience with your utility services.

For more information about Hamilton Utilities Billing and these important billing changes, please visit: Hamilton.ca/HUB.

Starting in summer 2026, utility billing services in Guelph and Rockwood will change as follows:

• Customers in Guelph will begin to receive two new utility bills, one for electricity from Alectra Utilities, and one for water from the City of Guelph.
• Customers in Rockwood will begin to receive a new electricity bill from Alectra Utilities.

We’re committed to keeping you informed about these important changes. As we get closer to the transition in summer 2026, we will provide more details about how these changes will affect you.