Alectra utilities

In June 2026, customers in Guelph and Rockwood were transitioned from the former Guelph Hydro billing system to Alectra Utilities and issued a new, 10-digit account number. This was the final integration of Guelph Hydro operational systems with Alectra.

In addition, Guelph water customers will begin receiving their water, wastewater and stormwater bills directly from the City of Guelph. For more information, please visit Important Notice to Municipal Water Customers.

The Guelph Hydro website has been retired. Guelph and Rockwood customers should add AlectraUtilities.com to their web browser bookmarks.

Your new Alectra Utilities electricity bill

In June 2026, you will receive a Welcome letter from Alectra Utilities with your new 10-digit account number.

Your electricity bill will have a new design. Your 10‑digit Alectra Utilities account number is in the upper left corner of your bill and on your ebill notice if you are on paperless billing.

To see how your new bill will look, visit How to Read My Bill.

Paperless billing

Ebilling customers will continue to receive email notifications at the primary email address on your account. After receiving your first ebill notice, you will need to register for My Alectra with your new 10-digit account number to view and download your electricity bills online.

• Your ebill notices will come from a new email address, NoReply@AlectraUtilities.com. Please add this email address to your safe senders list to ensure you continue to receive your monthly ebill notices.
• The option to receive your ebill as a PDF attachment by email is being replaced with secure access through your My Alectra online profile.

Paying your new Alectra Utilities electricity bill

Alectra Utilities offers many convenient options to pay your electricity bill. Visit How to Pay My Bill for more information.

• Online banking: Use your new 10-digit account number to set up Alectra Utilities Corporation as a payee on your bank’s website for online banking.
• Pre-authorized payments: Withdrawals will continue as usual for customers who are enrolled in pre-authorized payments for electricity.
  • To continue your pre-authorized payments for water billing, please re-register with the City of Guelph at Guelph.ca/WaterBill.
• Equal payment plan: Electricity only equal payment plans will continue with your new Alectra Utilities bill. Electricity and water plans will be recalculated to include electricity charges only; we’ll inform you of your new electricity monthly equal payment amount.
• Payment arrangements: Electricity payment arrangements will continue under the same terms with your new Alectra Utilities bill. You will receive a separate letter from Alectra confirming the details of your payment arrangement and monthly amount.
  • Water payment arrangements will be transferred to the City of Guelph.
• Ontario Electricity Support Program (OESP): Your OESP balance and expiry date will be automatically transferred to your new Alectra Utilities electricity account. Any excess credit from the current bill will be shown in a message box and applied to future bills.
• Net Metering: You will receive one monthly bill with your net generation credit balance and total amount due displayed at the bottom of the bill.

• Important Notice to Municipal Water Customers in the City of Guelph
• The City of Guelph Water Billing
• Guelph and Rockwood Special Edition Newsletter 2026