We are here to help
Sometimes life can throw you a curveball. When unexpected events impact your finances, you may need a little support.
We’re here to help you get back on track
If you find yourself in a situation where you need to pay your energy bill, but require some flexibility, just let us know. Whether it’s for a short time or if you’re facing an ongoing challenge, we can figure out a solution together.
Service disconnections are avoidable. In fact, they’re our last resort. Instead, we’re here to help you find the best payment plans, support programs and conservation initiatives for your needs.
A number of other support programs are also available to help individuals or families who need help paying their electricity bills.
Ontario Electricity Support Program (OESP)
The OESP provides ongoing monthly credits directly on the bills of eligible low-income customers. To apply, please visit OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free in Ontario).
Low-income Energy Assistance Program (LEAP)
The LEAP provides a one-time financial assistance grant to low-income customers who are struggling to pay their electricity bill. Our Customer Care department can provide additional information about the program, and where applicable, direct customers to the appropriate agency.
Arrears Management Program (AMP)
The AMP allows eligible customers to pay their outstanding electric arrears in instalments over a period of time. Program participants are required to immediately pay a portion of their arrears as a down payment, and a monthly payment plan is created to pay the remaining electric arrears. To learn more about AMP or to determine your eligibility, please contact our Customer Care department.
Ontario’s Affordability Fund
Alectra Utilities is pleased to provide customers access to the Affordability Fund to increase energy savings in your home. Visit affordabilityfund.org to find out if you’re eligible and how to apply.
We’ll never disconnect your service without getting in touch with you first and will allow at least 10 days to work with you to determine your best options. We’ll also call you to remind you of any outstanding payments owed so there are no surprises. Contact Customer Care.