Alectra Utilities scaling up operations, maintaining focus on employee and customer safety

As the coronavirus (COVID-19) pandemic continues to evolve, Alectra is taking active measures to support customers and protect its employees and the public. Alectra’s Emergency Operations Centre continues to work closely with the province and our municipal partners on safely resuming operations. Our offices continue to be closed to visitors, and most non-essential employees continue to work from home.

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COVID-19 Recovery Rate for time-of-use customers

The Government of Ontario has implemented a COVID-19 Recovery Rate. From June 1 to October 31, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged 12.8¢/kWh around the clock.

Answering your calls might take a little longer than usual. Thank you for your patience.

Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra will work with customers to provide flexible payment terms and will not disconnect residential and small business customers during this time. Disconnection of service has been suspended for residential and small business customers until August 31, 2020.

Alectra’s field operations have now resumed normal service, and we are working to catch up with new service connections and upgrades. We appreciate your patience and understanding as wait times over the summer may be longer than normal.